SayPro Post-Repair Survey Form for Home Repair Programs.

SayPro Monthly Home Repair Programs – January 2025
SayPro Community Development Office
SayPro Development Royalty

Thank you for participating in the SayPro Home Repair Programs. Your feedback is essential in helping us improve the services we offer and ensure that future clients receive the highest quality care and support. We kindly ask that you take a few moments to complete this post-repair survey.

Your responses will help us assess the effectiveness of our programs, understand your experience, and identify areas for improvement. All responses are confidential and will only be used to enhance our services.

1. Client Information

Please provide your details for follow-up purposes (if necessary).

• Full Name:
  [First Name, Last Name]
• Phone Number:
  [Mobile/Home Number]
• Email Address:
  [Your Email Address]
• Address of Property Repaired:
  [Street Address, City, State, ZIP Code]

2. Repair Service Overview

Please rate the following aspects of the repair services you received:

1. Type of Repair(s) Performed:
(Please check all that apply)

• [ ] Plumbing Repairs
• [ ] Electrical Repairs
• [ ] Carpentry Repairs
• [ ] Energy-Efficiency Upgrades (e.g., insulation, windows)
• [ ] Home Safety Installations (e.g., smoke detectors, fire extinguishers)
• [ ] Cosmetic Repairs (e.g., painting, drywall)
• [ ] Other (Please specify): [Other Repair Type]

2. Was the repair completed in a timely manner?

• [ ] Yes
• [ ] No
• [ ] Partially
  Please explain: [Open-ended]

3. Did the repair work meet your expectations?

• [ ] Yes, completely
• [ ] Yes, but some minor issues
• [ ] No, it did not meet expectations
  Please explain: [Open-ended]

4. How satisfied are you with the quality of the repair work?

• [ ] Very Satisfied
• [ ] Satisfied
• [ ] Neutral
• [ ] Dissatisfied
• [ ] Very Dissatisfied
  Please explain: [Open-ended]

5. Were the materials used in the repair of good quality?

• [ ] Yes
• [ ] No
• [ ] Not Sure
  Please elaborate: [Open-ended]

6. Did the repair work improve your home’s functionality and safety?

• [ ] Yes
• [ ] No
• [ ] Partially
  Please explain: [Open-ended]

3. Service Experience

Please evaluate your overall experience with the SayPro Home Repair Programs:

1. How would you rate the communication with the SayPro team throughout the repair process?

• [ ] Excellent
• [ ] Good
• [ ] Fair
• [ ] Poor
  Please explain: [Open-ended]

2. Were you informed about the timeline and any delays in the repair process?

• [ ] Yes, I was kept fully informed
• [ ] No, there was a lack of communication
• [ ] Partially, I was informed but with delays
  Please explain: [Open-ended]

3. Was the SayPro team professional and respectful during the repair process?

• [ ] Yes, they were very professional
• [ ] Yes, they were generally professional
• [ ] No, they were not professional
  Please explain: [Open-ended]

4. How would you rate the overall customer service you received from SayPro?

• [ ] Excellent
• [ ] Good
• [ ] Fair
• [ ] Poor
  Please explain: [Open-ended]

4. Program Impact

Please share how the SayPro Home Repair Program has impacted your home and daily life:

1. How has the repair improved your quality of life or home safety?

• [Open-ended response]

2. Do you feel the repair was a worthwhile investment in your home?

• [ ] Yes
• [ ] No
• [ ] Not Sure
  Please explain: [Open-ended]

3. Has the repair made your home more energy-efficient?

• [ ] Yes, significantly
• [ ] Yes, slightly
• [ ] No
• [ ] Not Sure
  Please explain: [Open-ended]

5. Overall Satisfaction

Please indicate your overall satisfaction with the SayPro Home Repair Program.

1. How satisfied are you with the repair services overall?

• [ ] Very Satisfied
• [ ] Satisfied
• [ ] Neutral
• [ ] Dissatisfied
• [ ] Very Dissatisfied

2. Would you recommend SayPro Home Repair Services to others?

• [ ] Yes
• [ ] No
• [ ] Maybe
  Please explain: [Open-ended]

3. What could be improved in the home repair program?

• [Open-ended response]

6. Future Needs & Suggestions

Please indicate if you would be interested in any of the following services in the future:

• [ ] Additional home repairs or improvements
• [ ] DIY home repair workshops
• [ ] Energy efficiency consultation
• [ ] Home safety checks
• [ ] Other (please specify): [Other Needs]

Suggestions for future improvements or services:

• [Open-ended response]

7. Additional Comments or Feedback

Please provide any other comments or feedback about your experience with the SayPro Home Repair Program:

• [Open-ended response]

8. Consent and Acknowledgment

By completing this survey, you acknowledge that your feedback will be used to improve the services and programs offered by the SayPro Community Development Office. Your responses will remain confidential and will not be shared outside of the program’s evaluation team.

• Signature (Optional):
  [Participant’s Name]
  [Date]

Submission Instructions

Please return your completed survey form by the following methods:

• Online Survey Portal: [Insert URL or Link]
• Email: [Insert Email Address]
• Mail: Send the completed form to:
  SayPro Community Development Office
  [Insert Office Address]
  Attn: Post-Repair Survey

If you have any questions or need assistance, please contact us at [Insert Contact Information].

Thank You for Your Feedback!

Your feedback is invaluable to us and helps ensure that we continue providing high-quality, impactful services to the community. Thank you for taking the time to share your thoughts, and we look forward to working with you again in the future.