SayPro Performance Metrics: Submit any performance metrics from the last quarter

SayPro Performance Metrics: Last Quarter Report

Objective:
This report outlines the key performance metrics from the last quarter, which will provide insights into areas of success and areas that require improvements. These metrics are critical in informing the discussion for new goals and helping guide SayPro’s strategic decisions for the upcoming quarter.

1. Program Participation and Engagement

A. Total Program Enrollment:

• Metric: Number of participants across all programs (leagues, camps, clinics).
• Target for Last Quarter: 1,200 participants
• Actual: 1,150 participants
• Performance:
  • Slightly under target by 4%. This indicates a need to review marketing efforts and program offerings to increase enrollment. Specific attention may be needed for underperforming age groups or regions.

B. Retention Rate (Returning Participants):

• Metric: Percentage of participants who returned from previous quarters.
• Target for Last Quarter: 85% retention
• Actual: 80% retention
• Performance:
  • The retention rate is 5% lower than expected. This suggests potential issues with participant satisfaction, program quality, or communication with returning participants. Exploring feedback and enhancing participant experience could improve this metric.

C. New Program Enrollment:

• Metric: Number of new participants in newly launched programs.
• Target for Last Quarter: 300 new participants (targeting newly launched camps and leagues)
• Actual: 250 new participants
• Performance:
  • While the number of new enrollees is close to target, it reflects an opportunity to better communicate and promote new programs to different demographics, especially through social media and community outreach.

2. Financial Metrics

A. Total Revenue from Program Fees:

• Metric: Revenue generated from program registration fees.
• Target for Last Quarter: $60,000
• Actual: $57,000
• Performance:
  • Slightly under target by 5%. This is primarily due to lower-than-expected participation rates, which suggests a need to improve both enrollment and retention to reach revenue goals.

B. Sponsorship Revenue:

• Metric: Revenue generated through sponsorships.
• Target for Last Quarter: $20,000
• Actual: $22,500
• Performance:
  • Exceeded target by 12.5%. This reflects successful outreach and strong relationships with sponsors. Continued efforts in strengthening partnerships and adding new sponsors will support the sustainability of programs.

C. Fundraising Event Revenue:

• Metric: Total revenue generated from fundraising events (gala, auctions, etc.).
• Target for Last Quarter: $15,000
• Actual: $18,000
• Performance:
  • Exceeded target by 20%. This indicates strong community support and engagement. Increasing the frequency of fundraising events could be a viable option to further increase financial sustainability.

3. Marketing and Outreach Metrics

A. Website Traffic:

• Metric: Number of website visitors (unique and returning).
• Target for Last Quarter: 20,000 visits
• Actual: 18,000 visits
• Performance:
  • The website traffic fell short by 10%. This suggests the need to increase visibility, enhance SEO, or improve content marketing efforts to attract more visitors.

B. Social Media Engagement (Followers, Likes, Shares, Comments):

• Metric: Engagement on primary social media platforms (Instagram, Facebook, TikTok).
• Target for Last Quarter: 15,000 total interactions
• Actual: 13,500 total interactions
• Performance:
  • Engagement is slightly below target, down by 10%. Increased consistency in posting, targeted ad campaigns, and better content may help improve interaction rates.

C. Newsletter Open Rate:

• Metric: Open rate of the monthly newsletter.
• Target for Last Quarter: 30% open rate
• Actual: 28% open rate
• Performance:
  • The open rate was slightly below the goal. More targeted and segmented email campaigns, as well as more engaging content in the newsletters, could improve this metric.

4. Community Engagement and Stakeholder Support

A. Community Event Attendance:

• Metric: Number of attendees at community soccer events, clinics, and public gatherings.
• Target for Last Quarter: 1,000 attendees
• Actual: 900 attendees
• Performance:
  • There was a 10% shortfall in expected attendance, indicating that community outreach efforts may need to be more targeted and consistent. Increasing partnerships with local organizations and schools could improve event turnout.

B. Stakeholder Satisfaction:

• Metric: Stakeholder (sponsors, partners, community leaders) satisfaction rating via surveys.
• Target for Last Quarter: 90% satisfaction rate
• Actual: 85% satisfaction rate
• Performance:
  • The stakeholder satisfaction is just below target. There may be areas for improvement in communication and collaboration with key stakeholders. Gathering more detailed feedback from them could identify areas for better alignment.

5. Operational and Organizational Metrics

A. Employee Satisfaction:

• Metric: Employee satisfaction based on internal surveys.
• Target for Last Quarter: 85% satisfaction rate
• Actual: 80% satisfaction rate
• Performance:
  • Employee satisfaction is slightly lower than desired, which may impact organizational effectiveness and morale. Focused efforts on employee development, feedback collection, and offering more growth opportunities may improve this score.

B. Volunteer Engagement:

• Metric: Number of active volunteers per event or program.
• Target for Last Quarter: 75 volunteers per event
• Actual: 65 volunteers per event
• Performance:
  • Volunteer engagement was 13% lower than expected. Increased outreach, volunteer recognition, and providing additional support to volunteers could help raise engagement levels.

6. Program Effectiveness and Satisfaction

A. Participant Satisfaction:

• Metric: Satisfaction rating from participants via post-program surveys.
• Target for Last Quarter: 90% satisfaction rate
• Actual: 88% satisfaction rate
• Performance:
  • While the satisfaction rate is high, there’s still room for improvement. Delving into specific feedback could help pinpoint areas for enhancing the participant experience, such as improved facilities, better program content, or more personalized coaching.

B. Program Completion Rate:

• Metric: Percentage of participants who complete their program (leagues, camps, clinics).
• Target for Last Quarter: 95% completion rate
• Actual: 92% completion rate
• Performance:
  • The program completion rate was slightly under target, suggesting a need for improved engagement strategies or addressing barriers to participation in certain programs.

Conclusion and Insights for New Goals:

• Strengths:
  • Sponsorship revenue and fundraising exceeded targets, reflecting strong community and stakeholder support.
  • Overall program quality and satisfaction remain high, with most metrics meeting or exceeding expectations.
  • Fundraising events and social media engagement had strong returns, showing the potential for more events and targeted digital campaigns.
• Opportunities for Improvement:
  • Program enrollment and retention are below target, suggesting a need for refined marketing strategies, program quality improvements, and outreach to underrepresented groups.
  • Website traffic and social media engagement can be improved through better content, more targeted campaigns, and leveraging SEO strategies.
  • Employee and volunteer engagement need attention, as lower satisfaction could impact program delivery and organizational culture.

These metrics will guide the discussion on improvements needed and help inform the goal-setting process for the next quarter. The data highlights areas where additional focus and resources should be allocated, such as participant outreach, marketing, and community engagement.