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SayPro Donor Feedback: Surveys or feedback forms filled out by donors and participants.
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
Email: info@saypro.online Call/WhatsApp: Use Chat Button 👇
📋 SayPro Donor Feedback – January SCDR-7
Programme: SayPro Development Royalty (SCDR)
Department: SayPro Resource Mobilisation Office
Focus: Donor and Participant Feedback Collection & Analysis
Reporting Period: January 2025
🎯 Purpose of Donor Feedback Collection
The primary objective of collecting donor feedback was to:
- Evaluate donor satisfaction and experience during the SCDR-7 fundraising campaign.
- Identify strengths, pain points, and preferences in the donation journey.
- Capture qualitative and quantitative data to inform future fundraising and engagement strategies.
- Foster a culture of listening and accountability in SayPro’s donor relations.
1. 🧾 Feedback Collection Tools and Methods
| Method | Description | Total Responses |
|---|---|---|
| Google Forms Survey | Sent post-donation via email and WhatsApp | 196 |
| WhatsApp Voice Notes | Donors were invited to share 30–60 second voice feedback | 42 |
| In-Person Feedback Cards | Collected during community outreach events | 38 |
| Follow-Up Interviews (Phone/Zoom) | Conducted with corporate and large donors | 10 |
Total Feedback Entries Collected: 286 (Individual + Corporate Donors + Participants)
2. 📊 Key Survey Results Summary (Google Form)
| Question | Result |
|---|---|
| How satisfied were you with the donation process? | 68% Very Satisfied, 20% Satisfied, 12% Dissatisfied |
| Was the purpose of the campaign clearly communicated? | 91% said “Yes” |
| Did you face any technical issues while donating? | 26% said “Yes” |
| How likely are you to donate to SayPro again? | 77% said “Very Likely”, 14% “Likely”, 9% “Unlikely” |
| Would you prefer to receive updates via email, WhatsApp, or both? | 48% WhatsApp, 36% Both, 16% Email only |
| How did you hear about the campaign? | 41% Social Media, 28% WhatsApp, 19% Community Event, 12% Word of Mouth |
3. 💬 Thematic Analysis of Qualitative Feedback
A. Positive Feedback Themes
| Theme | Sample Donor Comments |
|---|---|
| Strong Emotional Appeal | “The stories were real and powerful. I felt connected.” |
| Transparency and Trust | “I knew where my money was going – that’s important.” |
| Effective Use of WhatsApp | “WhatsApp reminders made it easy to stay involved.” |
| Good Cause Alignment | “SayPro’s focus on youth skills is something I believe in.” |
B. Negative Feedback Themes
| Issue | Frequency | Sample Comments |
|---|---|---|
| Technical Problems | 26% | “The payment link didn’t work on my phone.” “I never got a confirmation.” |
| Lack of Follow-Up | 17% | “I donated but didn’t hear back.” “Would have liked a thank-you note.” |
| Insufficient Campaign Urgency | 9% | “I saw the posts but didn’t feel compelled to act quickly.” |
4. 🧠 Corporate Donor Feedback Highlights
From 10 interviews with corporate partners and prospective donors:
- Positive Notes:
- SayPro’s brand is recognized and trusted in development circles.
- Liked the proposed impact indicators (e.g., “R500 trains 1 youth”).
- Interested in visibility and co-branding opportunities.
- Areas for Improvement:
- Need clearer CSR-alignment documentation.
- More lead time for sponsorship processing.
- Prefer quarterly partnership proposals over once-off requests.
5. 📈 Donor Suggestions for Improvement
Donors were asked, “What would improve your donation experience?” Common responses included:
| Suggested Improvement | % of Respondents |
|---|---|
| Add mobile payment options (SnapScan, PayFast) | 44% |
| Send automated thank-you messages | 38% |
| Share progress and stories more regularly | 31% |
| Provide donation tracking or receipts | 26% |
| Offer an easy recurring donation feature | 22% |
6. 🧾 Feedback Utilization Plan
SayPro will integrate donor feedback into future campaigns through:
- Technology Upgrades:
- Introduce a more user-friendly, mobile-optimized donation portal.
- Automate donor receipts and thank-you emails.
- Communication Improvements:
- Launch a monthly WhatsApp newsletter with campaign updates.
- Set up a WhatsApp help desk for donation queries.
- Content Strategy:
- Use more real-life impact stories earlier in campaigns.
- Short weekly video updates showing campaign progress and beneficiary stories.
- Donor Recognition:
- Send certificates of appreciation to donors who give more than R1,000.
- Highlight top contributors (with permission) in newsletters and social media posts.
7. 📚 Feedback Records and Documentation
All feedback data has been stored securely in the SayPro internal system:
| File Name | Location |
|---|---|
| DonorSurvey_Responses_Jan2025.xlsx | Google Drive > SCDR-7 > Feedback_Reports |
| WhatsApp_Voicenote_Feedback_Transcripts.docx | Same folder |
| Event_FeedbackCard_Scans.pdf | Same folder |
| Corporate_Donor_Interviews_Summary.pdf | Same folder |
Data privacy protocols are followed in accordance with POPIA (Protection of Personal Information Act).
✅ Conclusion
The donor feedback collected during the January SCDR-7 campaign revealed a generally high level of satisfaction, especially in terms of emotional connection and trust in SayPro’s mission. However, the feedback also made it clear that technical, follow-up, and donor experience gaps must be addressed urgently to build long-term donor loyalty and improve campaign performance.
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