SayPro Consultation Feedback Form: A document used to collect feedback from community groups after each consultation to assess the quality of the assistance provided.

SayPro Consultation Feedback Form

The SayPro Consultation Feedback Form is a critical document used to assess the quality of the technical support or advisory services provided to community groups. By collecting feedback after each consultation, SayPro can evaluate its performance, identify areas for improvement, and ensure that the assistance provided meets the specific needs of the community.

The feedback form should be designed to capture both quantitative and qualitative data, which will help SayPro understand the effectiveness of the support, the experience of the community, and any potential areas for enhancement.

Below is a detailed version of the SayPro Consultation Feedback Form template.

SayPro Consultation Feedback Form

Purpose

The purpose of this feedback form is to gather valuable insights from community groups about the consultation they received from SayPro. The feedback will be used to evaluate the quality of the support, identify areas of strength, and pinpoint opportunities for improvement to better serve the community in future consultations.

1. Consultation Details

a. Basic Information

• Consultation Date:
  (Please enter the date on which the consultation took place.)
• Consultant(s) Name(s):
  (Who facilitated the consultation? Please list the names of the SayPro team members involved.)
• Community Group/Organization Name:
  (What is the name of the community group or organization receiving the consultation?)
• Type of Consultation:
  (Select the type of consultation that took place.)
  • Technical Assistance (e.g., IT support, system implementation)
  • Training/Capacity Building (e.g., skill development, workshops)
  • Advisory Services (e.g., strategy planning, problem-solving)
  • Other (Please specify): ________________

b. Contact Information (Optional)

• Name of Respondent:
  (If different from the community group’s main contact, please provide the name of the person completing this form.)
• Role/Position in Organization:
  (Please provide your role within the community group or organization.)
• Email Address:
  (Optional, for follow-up or additional questions.)

2. Rating the Consultation Quality

Please rate the following aspects of the consultation on a scale of 1 to 5, where:

• 1 = Very Poor
• 2 = Poor
• 3 = Average
• 4 = Good
• 5 = Excellent

a. Relevance of the Consultation

• How relevant was the consultation to your organization’s needs?
  • 1 – Very Poor
  • 2 – Poor
  • 3 – Average
  • 4 – Good
  • 5 – Excellent

b. Clarity of Information Provided

• How clear and understandable was the information provided during the consultation?
  • 1 – Very Poor
  • 2 – Poor
  • 3 – Average
  • 4 – Good
  • 5 – Excellent

c. Professionalism of the Consultant(s)

• How would you rate the professionalism of the consultant(s) during the consultation?
  • 1 – Very Poor
  • 2 – Poor
  • 3 – Average
  • 4 – Good
  • 5 – Excellent

d. Usefulness of the Support/Advice

• How useful was the support or advice provided in addressing the challenges your group is facing?
  • 1 – Very Poor
  • 2 – Poor
  • 3 – Average
  • 4 – Good
  • 5 – Excellent

e. Timeliness of the Consultation

• How timely was the consultation in relation to your community’s needs?
  • 1 – Very Poor
  • 2 – Poor
  • 3 – Average
  • 4 – Good
  • 5 – Excellent

3. Open-Ended Questions

a. What aspects of the consultation were most helpful to your community group?

(Please describe the specific elements of the consultation that you found most beneficial.)

b. Were there any challenges or difficulties encountered during the consultation?

(Please describe any challenges, such as technical difficulties, unclear communication, or logistical issues.)

c. What additional support or resources would have been helpful during the consultation?

(Please share any resources or types of support that could have enhanced your experience or helped resolve your challenges.)

d. How could the consultation process be improved in the future?

(What recommendations or suggestions do you have for improving the consultation process?)

e. Were there any unexpected positive or negative outcomes from the consultation?

(Please share any outcomes or results of the consultation that were not anticipated.)

4. Overall Satisfaction

a. Overall Experience

• How satisfied were you with the overall consultation provided by SayPro?
  • 1 – Very Dissatisfied
  • 2 – Dissatisfied
  • 3 – Neutral
  • 4 – Satisfied
  • 5 – Very Satisfied

b. Likelihood of Recommending SayPro’s Consultation Services

• How likely are you to recommend SayPro’s consultation services to other community groups or organizations?
  • 1 – Not Likely
  • 2 – Unlikely
  • 3 – Neutral
  • 4 – Likely
  • 5 – Very Likely

5. Final Comments

Please use the space below for any additional comments or feedback that may help SayPro improve its consultation services:

(Open-ended space for any further thoughts, ideas, or concerns.)

6. Submission Instructions

• Submit the Feedback Form:
  (Please submit the completed form to the following email address: [insert email] or through our online submission portal at [insert URL].)
• Deadline for Submission:
  (If applicable, please submit the feedback form by [insert date].)

Conclusion

The feedback provided through this form will be invaluable in helping SayPro continually improve the quality of its consultations and ensure that future engagements are tailored to the specific needs of each community group. By capturing both quantitative ratings and qualitative insights, SayPro can make data-driven decisions that enhance the effectiveness and impact of its services.

The information collected will be used to:

• Identify strengths and weaknesses in the consultation process.
• Improve the design and delivery of future consultations.
• Ensure that community groups receive the support they need to achieve their goals.

Thank you for providing your feedback! Your input is essential for ensuring the ongoing success of SayPro’s community support initiatives.