SayPro Classification of each issue based on its impact on system performance or user experience.

SayPro 01 January 06 Monthly Problems Report and Meeting SCDR

Classification of Issues Based on Impact on System Performance or User Experience

Objective

The purpose of this section is to systematically classify issues identified in the SayPro platform based on their impact on both system performance and user experience. This classification helps prioritize tasks and allocate resources effectively during the monthly SCDR meeting.

1. Critical Issues (High Impact)

Definition:

These issues have an immediate, significant negative impact on the system performance, user experience, and business operations. These are issues that must be addressed immediately to ensure minimal disruption and prevent long-term negative consequences.

Examples of Critical Issues:

• Mobile App Crashes and Sync Failures
  • Impact: Severe user frustration as crashes during sync prevent data from being saved or accessed. Users are unable to complete tasks, leading to a complete breakdown of functionality for mobile users.
  • Classification: User Experience and System Performance
  • Business Impact: High — Directly impacts productivity and engagement, resulting in a loss of user trust and potential system downtime.
• System Outages or Downtime
  • Impact: A complete system outage where the platform is inaccessible to all users for any period of time. This severely hampers the ability of users to complete tasks or access critical information.
  • Classification: System Performance
  • Business Impact: Very high — Business operations are halted, leading to significant downtime and customer dissatisfaction.
• High Latency or Slow Response Times
  • Impact: Excessive latency when loading pages, interacting with reports, or navigating through different features results in delays and frustration for users. If the issue persists, users may abandon their tasks, reducing system usage.
  • Classification: User Experience and System Performance
  • Business Impact: High — Increased user frustration and productivity loss for employees who rely on fast response times to complete work.
• Critical Data Sync Issues Across Devices
  • Impact: If the data does not sync correctly across devices (e.g., mobile, desktop), it can lead to mismatched data that impacts decision-making and workflow continuity.
  • Classification: System Performance and User Experience
  • Business Impact: Very high — Results in data integrity issues that can severely affect operations and lead to decision-making based on inaccurate information.

2. High Priority Issues (Moderate to High Impact)

Definition:

These issues have a moderate to high impact on system functionality or user experience. While they are not as severe as critical issues, they still require timely resolution due to their influence on platform usability and operational efficiency.

Examples of High Priority Issues:

• Performance Bottlenecks During Peak Usage
  • Impact: During peak periods, such as high user activity times, system performance degrades significantly (e.g., page load times increase). This slows down task completion for users and may cause frustration.
  • Classification: System Performance
  • Business Impact: Moderate — Impacts efficiency and productivity, especially for teams working on time-sensitive tasks.
• Error Messages and Bugs in Workflow Tools
  • Impact: Frequent bugs in core features like task assignments, report generation, or search functions. While not causing a complete system failure, these errors create interruptions in work and reduce user satisfaction.
  • Classification: User Experience
  • Business Impact: Moderate — Reduces system reliability, requiring additional support from IT and causing user frustration.
• Data Load Delays in Reports and Dashboards
  • Impact: Generating complex reports or loading data-heavy dashboards takes longer than expected, causing users to wait for necessary information. This delays decision-making and reduces overall user efficiency.
  • Classification: System Performance
  • Business Impact: Moderate — Operational inefficiencies and delays in accessing data that could impact timely decisions.
• Mobile App UI/UX Issues
  • Impact: Non-intuitive design or poorly optimized user interface (UI) in the mobile app, which makes it hard for users to navigate or complete tasks effectively.
  • Classification: User Experience
  • Business Impact: Moderate — Affects mobile usage and employee productivity, particularly for field staff who rely on mobile access.

3. Medium Priority Issues (Moderate Impact)

Definition:

These issues have a moderate impact on the system, where their occurrence doesn’t significantly disrupt the platform’s overall operation, but they do hinder optimal performance or lead to minor user inconvenience.

Examples of Medium Priority Issues:

• Non-Critical UI/UX Inconsistencies
  • Impact: Minor inconsistencies in the user interface (e.g., text misalignment, inconsistent icons, or slightly confusing button placements). These don’t cause major disruptions but degrade the overall user experience.
  • Classification: User Experience
  • Business Impact: Low — Users can still complete tasks, but the visual presentation could affect satisfaction and perceived professionalism of the platform.
• Minor Mobile App Bugs (Non-Crashing)
  • Impact: Occasional, non-crashing bugs that affect usability (e.g., buttons not responding as expected, misaligned text). These bugs are inconvenient but not immediately disruptive.
  • Classification: User Experience
  • Business Impact: Low — Doesn’t cause major breakdowns in usability, but still impacts the overall experience.
• Database Query Optimization Needed
  • Impact: Certain database queries are not fully optimized, leading to slower-than-expected performance when querying large datasets, especially for more complex reports.
  • Classification: System Performance
  • Business Impact: Moderate — While the system still works, slow report generation or data retrieval affects efficiency, especially for teams needing quick data access.

4. Low Priority Issues (Low Impact)

Definition:

These issues have a low impact on user experience and system performance, causing minimal disruption or inconvenience. While they should still be addressed to improve overall platform quality, they can be resolved over a longer time frame.

Examples of Low Priority Issues:

• Aesthetic UI Problems (Non-Critical)
  • Impact: Small visual issues like text size mismatches, color contrast problems, or visual alignment that don’t impair the functionality of the platform.
  • Classification: User Experience
  • Business Impact: Very low — Affects the look-and-feel, but doesn’t significantly impact usability or task completion.
• Occasional Minor Reporting Inaccuracies
  • Impact: Minor discrepancies in reports (e.g., incorrect totals in data export files) that don’t significantly impact decision-making but require correction.
  • Classification: System Performance
  • Business Impact: Low — The platform remains functional, but occasional inaccuracies may lead to confusion.
• Lag in Notification Delivery
  • Impact: There is a slight delay in the delivery of system notifications or alerts, which may cause employees to receive reminders or task updates later than intended.
  • Classification: User Experience
  • Business Impact: Very low — Doesn’t disrupt core tasks but could lead to a slight decrease in productivity or alert timeliness.

Conclusion

This classification framework ensures that the team can prioritize issues based on their severity and business impact. Critical and high-priority issues are dealt with urgently, while lower-priority issues are monitored and addressed in the medium term. The detailed breakdown will guide the SayPro team in resolving issues systematically during the monthly SCDR meeting, improving system performance and the user experience.