📋 SayPro Donor Engagement Survey Template.

Purpose: To better understand our donors’ experiences and preferences so we can improve future crowdfunding campaigns and strengthen our donor relationships.
Estimated Time to Complete: 3–5 minutes
Confidentiality Note: All responses are confidential and will only be used to improve your experience with SayPro.

🟦 Section 1: Donor Profile (Optional)

1. Name (Optional): ___________________________
2. Email (Optional, for follow-up or thank-you gift): ___________________________
3. Have you donated to SayPro before?
   • ☐ Yes
   • ☐ No – this was my first time
4. How did you hear about this campaign?
   • ☐ Email from SayPro
   • ☐ Social Media (Facebook, Instagram, etc.)
   • ☐ Through a friend or referral
   • ☐ SayPro Website
   • ☐ Other (please specify): ___________________

🟨 Section 2: Donation Experience

5. How would you rate your overall donation experience?
   • ☐ Excellent
   • ☐ Good
   • ☐ Average
   • ☐ Poor
   • ☐ Very Poor
6. How easy was it to complete your donation?
   • ☐ Very easy
   • ☐ Somewhat easy
   • ☐ Neutral
   • ☐ Somewhat difficult
   • ☐ Very difficult
7. What device did you use to make your donation?
   • ☐ Mobile phone
   • ☐ Tablet
   • ☐ Desktop/Laptop
8. Were there any technical issues or confusing steps during the donation process?
   • ☐ Yes
   • ☐ No
   • If yes, please describe: ___________________________

🟩 Section 3: Campaign Content & Messaging

9. Did the campaign clearly communicate how your donation would be used?
   • ☐ Yes, very clearly
   • ☐ Somewhat clearly
   • ☐ Not clearly
   • ☐ Not at all
10. What part of the campaign motivated you the most to give? (Select all that apply)

• ☐ The story or cause
• ☐ Impact visuals or videos
• ☐ Matching donation offer
• ☐ A friend or influencer’s recommendation
• ☐ The urgency of the campaign
• ☐ Other: ___________________________

11. How emotionally connected did you feel to the campaign?

• ☐ Very connected
• ☐ Somewhat connected
• ☐ Neutral
• ☐ Not connected

🟪 Section 4: Post-Donation Experience

12. Did you receive a thank-you message after donating?

• ☐ Yes
• ☐ No
• ☐ Can’t remember

13. Would you like to receive updates on the impact of your donation?

• ☐ Yes, via email
• ☐ Yes, via SMS
• ☐ No, thank you

14. How likely are you to donate to SayPro again in the future?

• ☐ Very likely
• ☐ Somewhat likely
• ☐ Not sure
• ☐ Unlikely

15. Would you recommend SayPro’s campaigns to others?

• ☐ Yes
• ☐ No
• Why or why not? ____________________________________

🟥 Section 5: Additional Feedback

16. What suggestions do you have for improving the donation experience?

17. What kinds of causes or projects would you be most interested in supporting in the future?

• ☐ Youth and Education
• ☐ Women’s Empowerment
• ☐ Skills Development & Employment
• ☐ Disaster Relief
• ☐ Community Projects
• ☐ Environmental & Sustainability
• ☐ Other: _______________________

18. Any other comments or ideas you’d like to share with the SayPro team?

✅ Thank You Message

Thank you for your generous support and for taking the time to complete this survey. Your feedback helps us create better campaigns, connect more deeply with our supporters, and ultimately drive greater impact in the communities we serve.
– The SayPro Team 💙

📂 Survey Deployment Notes (Optional for Internal Use)

• Platform: [e.g., Google Forms / SurveyMonkey / JotForm / Typeform]
• Distribution Channels:
  • Post-donation thank-you page
  • Email follow-up (1–2 days after donation)
  • Monthly newsletter
• Incentive (Optional): Offer entry into a giveaway or an exclusive update to encourage responses.