SayPro Post-Repair Satisfaction Survey: Template for Collecting Feedback.

The SayPro Monthly Home Repair Programs, coordinated by the SayPro Community Development Office (SCDO) under the SayPro Development Royalty initiative, is dedicated to providing high-quality home repair services to community members. To ensure continuous improvement and deliver services that meet the needs and expectations of homeowners, SayPro will collect feedback from participants via a Post-Repair Satisfaction Survey. This survey serves as a crucial tool for understanding how well the services were received and identifying areas for enhancement in future program offerings.

The SayPro Post-Repair Satisfaction Survey will be distributed to homeowners and program participants after the completion of any repair or home improvement work. The survey will gather feedback on various aspects of the repair process, including the quality of work, communication, professionalism, and overall satisfaction with the program.

The feedback collected from the survey will be used to assess the success of the program, improve service delivery, and address any concerns or issues that may arise during the repair process.

1. Purpose of the SayPro Post-Repair Satisfaction Survey

The main objectives of the Post-Repair Satisfaction Survey are to:

• Evaluate the Quality of Repairs: Assess whether the repairs meet the homeowners’ expectations in terms of quality, timeliness, and effectiveness.
• Improve Service Delivery: Gather actionable insights on areas where SayPro can improve its home repair programs, including customer service, communication, and project management.
• Measure Homeowner Satisfaction: Understand the overall satisfaction of homeowners with the program, including the repair process and the results achieved.
• Enhance Future Programming: Use feedback to guide future home repair initiatives, ensuring that SayPro continues to meet the evolving needs of the community.

2. Key Sections of the SayPro Post-Repair Satisfaction Survey

The Post-Repair Satisfaction Survey will consist of several sections that will cover different aspects of the repair experience. The questions will be a mix of quantitative and qualitative formats, enabling homeowners to provide both specific ratings and open-ended feedback.

Section 1: General Information

This section collects basic information about the repair project and the homeowner’s participation. It ensures that the survey responses can be correctly linked to the specific repair service provided.

• Name: (Optional) The homeowner’s name or the name of the person completing the survey.
• Address of Property: (Optional) The property where the repairs took place.
• Type of Repair Service: Please indicate the type(s) of repairs completed (e.g., plumbing, electrical, drywall, weatherization).
• Date of Completion: The date the repair work was completed.

Section 2: Repair Quality and Effectiveness

This section evaluates the quality of the repair work, including whether it effectively addressed the homeowner’s needs.

• Overall Quality of Repairs (1-5 rating scale, 1 being poor and 5 being excellent):
  How satisfied are you with the quality of the repairs performed?
  • 1 = Very Unsatisfied
  • 2 = Unsatisfied
  • 3 = Neutral
  • 4 = Satisfied
  • 5 = Very Satisfied
• Timeliness of the Repair Work (1-5 rating scale):
  Did the repairs get completed within the expected timeframe?
  • 1 = Not completed on time
  • 2 = Completed late
  • 3 = Completed as expected
  • 4 = Completed early
  • 5 = Significantly ahead of schedule
• Functionality of Repairs (1-5 rating scale):
  Are the repairs functioning as intended (e.g., no leaks, electrical work is functional, etc.)?
  • 1 = Not functioning properly
  • 2 = Somewhat functioning but not optimal
  • 3 = Functioning as expected
  • 4 = Fully functioning and effective
  • 5 = Exceeds expectations
• Quality of Materials Used (1-5 rating scale):
  How would you rate the materials used for the repairs?
  • 1 = Poor quality
  • 2 = Below average quality
  • 3 = Average quality
  • 4 = Good quality
  • 5 = Excellent quality

Section 3: Customer Service and Communication

This section gauges the effectiveness of SayPro’s communication and customer service throughout the repair process.

• Clarity of Communication (1-5 rating scale):
  How clear and informative was the communication from SayPro regarding the repair process, timeline, and expectations?
  • 1 = Very unclear
  • 2 = Unclear
  • 3 = Neutral
  • 4 = Clear
  • 5 = Very clear
• Responsiveness (1-5 rating scale):
  How responsive was the SayPro team to your inquiries or concerns during the repair process?
  • 1 = Not responsive at all
  • 2 = Somewhat unresponsive
  • 3 = Neutral
  • 4 = Responsive
  • 5 = Very responsive
• Professionalism of the Repair Team (1-5 rating scale):
  How professional was the SayPro repair team in their interactions with you?
  • 1 = Unprofessional
  • 2 = Somewhat unprofessional
  • 3 = Neutral
  • 4 = Professional
  • 5 = Very professional

Section 4: Satisfaction with the Overall Program

This section assesses the homeowner’s overall satisfaction with the program, including their experience with the repair services provided by SayPro.

• Overall Satisfaction with the Home Repair Program (1-5 rating scale):
  How satisfied are you with the overall home repair program?
  • 1 = Very dissatisfied
  • 2 = Dissatisfied
  • 3 = Neutral
  • 4 = Satisfied
  • 5 = Very satisfied
• Likelihood of Recommending SayPro to Others (1-10 scale):
  How likely are you to recommend SayPro’s Home Repair Programs to a friend or neighbor?
  • 1 = Not likely at all
  • 10 = Extremely likely

Section 5: Feedback and Suggestions

This section allows homeowners to provide open-ended feedback, offering insights into specific aspects of the program that worked well and areas where there may be room for improvement.

• What aspects of the repair process did you find most satisfactory? (Open-ended response)
• Were there any challenges or issues you encountered during the repair process? If so, please describe them. (Open-ended response)
• What could be improved to enhance the home repair experience for future participants? (Open-ended response)
• Do you have any additional comments or suggestions for SayPro regarding this program? (Open-ended response)

3. Delivery and Collection of the SayPro Post-Repair Satisfaction Survey

The SayPro Post-Repair Satisfaction Survey will be distributed to homeowners via various channels after the completion of each repair. These include:

• In-Person Distribution: Volunteers or SayPro staff will provide physical copies of the survey upon completion of the repair work.
• Online Surveys: Homeowners will be sent a link to an online survey (via email or SMS) for easy digital completion.
• Phone Survey: In cases where homeowners prefer not to complete a written survey, SayPro will offer a phone interview to collect feedback over the phone.

Once completed, surveys can be returned in person, submitted electronically via email, or collected by SayPro staff during follow-up visits.

4. Importance of Feedback and Next Steps

The data collected from the SayPro Post-Repair Satisfaction Survey will play a vital role in improving the overall home repair program and ensuring that future repairs meet the needs of the community. Key next steps include:

• Analysis of Results: SayPro will compile and analyze the survey responses to identify patterns, common concerns, and areas for improvement.
• Actionable Insights: The feedback will be used to adjust training, repair processes, and service delivery models for future home repairs.
• Continuous Improvement: SayPro will use the information to create better communication strategies, refine repair techniques, and optimize overall program efficiency.

5. Conclusion

The SayPro Post-Repair Satisfaction Survey is a crucial tool for ensuring that the SayPro Monthly Home Repair Programs continuously meet the expectations of homeowners and participants. By gathering both quantitative and qualitative feedback, SayPro can maintain high service standards, address potential concerns, and adapt the program to better serve the community. The information collected through the surveys not only guides program improvements but also enhances the overall experience for future participants, ensuring long-term success and satisfaction.