SayPro Resolution Tracking Template A tool to track progress on solving the identified issues
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
Email: info@saypro.online Call/WhatsApp: Use Chat Button 👇
Here’s a SayPro Resolution Tracking Template that can be used to monitor the progress of solving identified issues. This template is structured to ensure that all issues are tracked systematically, deadlines are met, and each issue is properly documented with clear action items, status updates, and resolutions.
SayPro Resolution Tracking Template
Issue Summary
Field
Details
Issue Title
[Title/Topic of the Issue]
Issue Description
[Brief description of the issue]
Date Identified
[Date the issue was identified or reported]
Category
[Operational, Technical, Service-Related, Human Resource, etc.]
Priority Level
[Low, Medium, High]
Owner/Responsible Team
[Team or Individual Responsible for Resolution]
Issue ID
[Unique ID for tracking purposes]
Impact Assessment
Field
Details
Customer Impact
[How the issue affected customers, including complaints, service delays, or disruptions]
Operational Impact
[How it affected internal operations, workflow, or resources]
Financial Impact
[Estimate of financial loss or impact]
Employee Impact
[Impact on employee morale, workload, etc.]
Risk Level
[Low, Medium, High]
Resolution Strategy
Field
Details
Immediate Action Plan
[Short-term actions to mitigate the issue]
Long-Term Resolution Plan
[Long-term strategy to resolve the issue permanently]
Responsible Team
[Team/Individual accountable for execution]
Timeline
[Expected date for resolution or mitigation]
Action Items & Accountability
For each issue, document the action items, assigned team members, and deadlines to ensure accountability and track progress effectively.
Action Item
Responsible Team/Individual
Deadline
Status
Progress Update
[Action Item Description]
[Name/Team Responsible]
[Due Date]
[Not Started/In Progress/Completed]
[Detailed Progress Update]
[Action Item Description]
[Name/Team Responsible]
[Due Date]
[Not Started/In Progress/Completed]
[Detailed Progress Update]
[Action Item Description]
[Name/Team Responsible]
[Due Date]
[Not Started/In Progress/Completed]
[Detailed Progress Update]
[Action Item Description]
[Name/Team Responsible]
[Due Date]
[Not Started/In Progress/Completed]
[Detailed Progress Update]
Resolution Status & Tracking
Field
Details
Current Status
[Current status of the issue, e.g., “Under Review”, “Resolved”, “In Progress”]
Progress
[Percentage of completion, e.g., 50% complete]
Date of Last Update
[Date when the last update was provided]
Next Review/Follow-Up Date
[Date of next scheduled follow-up or review]
Issue Resolution Documentation
Date Resolved: [Date when the issue was fully resolved]
Resolution Summary: [A brief summary of the final resolution, including any corrective measures taken.]
Root Cause Analysis: [If applicable, identify the root cause of the issue and explain how it was addressed.]
Post-Resolution Follow-Up: [Any follow-up actions required to ensure the issue does not recur, such as training, process changes, etc.]
Resolved By: [Name of person/team that resolved the issue]
Lessons Learned & Recommendations
Field
Details
Lessons Learned
[Lessons gained from handling the issue, including what went well or areas for improvement.]
Recommendations for Future
[Suggestions to prevent similar issues in the future, such as process improvements or preventive measures.]
Preventive Actions Implemented
[Any long-term measures taken to prevent recurrence, such as system improvements, additional resources, or staff training.]
Issue Closure
Field
Details
Closure Date
[Date when the issue is formally closed]
Closed By
[Person or team who closed the issue]
Approval
[Person or team who approved the closure]
Tracking Dashboard (Summary View)
This section provides a quick overview of all current issues, their status, and their resolution progress. It’s meant to give team leaders and stakeholders a snapshot of ongoing issues and their resolution timelines.
Issue ID
Issue Title
Status
Deadline
Progress (%)
Owner
Next Step
[ID #]
[Issue Title]
[Status]
[Date]
[Progress %]
[Responsible]
[Next Step]
[ID #]
[Issue Title]
[Status]
[Date]
[Progress %]
[Responsible]
[Next Step]
[ID #]
[Issue Title]
[Status]
[Date]
[Progress %]
[Responsible]
[Next Step]
Notes for Use:
Issue Tracking: The Issue ID is key for referencing each issue in the tracking system. This should be consistent across all reports and meetings.
Action Items: It is important to track each action item separately to ensure accountability and that deadlines are met. Action items should be updated regularly with progress, and new actions should be added if needed.
Regular Updates: The status of each issue should be updated at least weekly or bi-weekly (depending on the urgency of the issue) to ensure timely resolution.
Lessons Learned: After an issue is resolved, it is crucial to record lessons learned. This will help prevent similar problems in the future and guide the team to adopt better practices.
Progress Reviews: Set up review meetings (e.g., weekly or bi-weekly) to track the progress of open issues and adjust strategies as needed.
Conclusion:
The SayPro Resolution Tracking Template is designed to ensure that every identified issue is tracked from start to finish. It helps teams stay organized, accountable, and on track to meet resolution timelines. By consistently updating the progress and documenting key decisions and actions, the team can ensure that problems are fully resolved and that recurring issues are prevented.
Leave a Reply