SayPro Collect Monthly Feedback from Participants to Adjust

SayPro Ongoing Activities: Collect Monthly Feedback from Participants to Adjust and Improve Future Workshops and Training Sessions

An essential component of SayPro’s Monthly January SCSPR-25 initiative is the commitment to continuous improvement. By collecting monthly feedback from participants (i.e., Early Childhood Development (ECD) centres, administrators, caregivers, and teachers), SayPro ensures that the workshops and training sessions are tailored to meet the evolving needs of the ECD centres and address any gaps in support.

The process of collecting feedback will be systematic, involving various methods to ensure that insights from participants are captured accurately. This feedback will then inform adjustments and refinements for upcoming sessions to improve their quality and relevance.

1. Structured Monthly Feedback Surveys

Each month, SayPro will distribute comprehensive feedback surveys to all participating ECD centres. These surveys will focus on gathering quantitative and qualitative data to understand the effectiveness of the workshops and training sessions.

Key Survey Areas:

• Overall Satisfaction:
  • Participants will rate their overall satisfaction with the workshop/training session, from content quality to delivery.
• Relevance of Topics:
  • Centres will be asked to rate how relevant the session topics are to their specific needs and challenges.
• Content Understanding:
  • Participants will provide feedback on whether the session content was clear, engaging, and easy to apply in their own context.
• Trainer/Facilitator Performance:
  • Feedback will include ratings on the facilitator’s ability to explain topics, engage participants, and provide useful examples and solutions.
• Learning Outcomes:
  • Centres will assess how well they feel the training session has equipped them with new knowledge and skills that they can apply in their day-to-day operations.
• Resource Accessibility:
  • Participants will provide insights into whether the provided materials and resources (e.g., handouts, templates, guides) are useful, easy to access, and appropriate for their specific needs.
• Suggestions for Improvement:
  • An open-ended question will allow participants to provide suggestions for improving future sessions, including desired topics, changes to delivery methods, or additional resources.

Survey Frequency and Timing:

• Surveys will be sent out immediately following each session to ensure that feedback is fresh and relevant.
• Participants will be given 1–2 weeks to complete the survey, with reminders sent out halfway through this period to ensure a high response rate.

2. One-on-One Feedback Sessions

In addition to surveys, one-on-one feedback sessions will be organized for a select group of ECD centre administrators or key staff members. These more personalized feedback sessions will allow SayPro to dive deeper into specific challenges faced by centres and gather more detailed insights.

Feedback Session Format:

• These sessions will be held virtually (via video or phone calls) or in person (if possible) and will last around 15-30 minutes.
• The conversation will focus on:
  • Challenges encountered during the training and workshops.
  • Suggestions for specific improvements.
  • Success stories and key takeaways from the session that can be shared with others.
  • Specific requests for further training or support that may have been identified post-workshop.

Benefits of One-on-One Sessions:

• Centres that may not have completed the survey or those that wish to elaborate on specific concerns will have the chance to do so.
• Provides a personalized approach that ensures even the smallest issues are addressed.

3. Focus Groups

To gain a deeper understanding of the effectiveness of the workshops and training sessions, SayPro will also host focus group discussions with a diverse group of ECD centre staff who have participated in the sessions. These discussions will provide qualitative insights that might not be captured through surveys or one-on-one sessions.

Focus Group Structure:

• Focus groups will consist of 5-8 participants from different centres, ensuring a mix of perspectives.
• A trained facilitator will guide the discussion, using questions such as:
  • What aspects of the training were most useful to you?
  • Were there any parts of the training that didn’t meet your expectations?
  • How have you applied the training to improve your centre’s operations?
  • What could make future workshops more practical or impactful?

Frequency and Timing:

• Focus groups will be held on a quarterly basis after every three workshops, providing a deeper reflection on training content over time.

4. Tracking Key Performance Indicators (KPIs) Based on Feedback

SayPro will set key performance indicators (KPIs) for each workshop and training session, based on the feedback gathered. These KPIs will serve as measurable goals to assess the program’s success.

Key KPIs:

1. Participant Satisfaction Rate: Achieving a target satisfaction rate (e.g., 80% or above) for each session based on survey responses.
2. Application of Learnings: Tracking the percentage of centres that report implementing the strategies, tools, or knowledge gained from workshops in their day-to-day operations.
3. Retention of Knowledge: Measuring the percentage of participants who retain key concepts from the training and are able to demonstrate improvements (e.g., via feedback or progress reports).
4. Follow-up Action: Evaluating whether ECD centres are taking action on feedback from workshops, such as adopting new practices, making improvements, or applying techniques learned.

These KPIs will allow SayPro to monitor the success of the program and adjust future workshops and training sessions accordingly.

5. Analyzing and Implementing Feedback

Feedback will be carefully analyzed and used to drive continuous improvements across the program. SayPro’s training and content development teams will collaborate to ensure that key insights are integrated into upcoming workshops.

Adjustments Based on Feedback:

• If feedback indicates a need for greater emphasis on specific topics (e.g., curriculum development or resource management), these areas will be prioritized in future training.
• If participants express difficulty understanding certain materials, the program will consider creating additional support materials, such as simplified guides, step-by-step instructions, or visual aids.
• If learning engagement is lower than expected, SayPro will explore more interactive delivery formats, such as role-playing or group activities, to increase participation and involvement.

6. Continuous Feedback Loop

By collecting and acting upon monthly feedback, SayPro will create a feedback loop that allows the program to evolve with the needs of participants. Centres will know that their voices are heard, and they will feel confident that the program is continually improving to support their goals.

Outcome of Continuous Feedback:

• Enhanced workshop content that aligns more closely with the needs of centres.
• More effective training sessions that address real-world challenges in informal settlements and backyard ECD centres.
• A stronger sense of community and ownership among participants, as they actively contribute to shaping the future direction of the program.

Conclusion

Collecting monthly feedback from participants is a vital component of the SayPro Monthly January SCSPR-25 program. By using structured surveys, one-on-one sessions, focus groups, and KPIs, SayPro will ensure that the workshops and training sessions are adaptable, relevant, and effective. This feedback-driven approach will allow SayPro to continuously improve its offerings, resulting in better outcomes for the ECD centres, caregivers, and, ultimately, the children they serve.