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Month: June 2025
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
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SayPro Client Feedback Integration: Collect and analyze client feedback to implement necessary changes.
SayPro Client Feedback Integration: Collect and Analyze Client Feedback to Implement Necessary Changes
ObjectiveTo establish a structured, transparent, and responsive system that collects, analyzes, and integrates client feedback into SayPro’s services, operations, and strategic decision-making. This process aims to continuously improve client satisfaction, increase retention, and drive innovation based on real-world insights.
1. Establishing a Feedback Culture
Purpose: Encourage open communication and position client feedback as a cornerstone of quality improvement.
Organizational Buy-In: Embed the importance of feedback into SayPro’s values, emphasizing that client input drives innovation and service excellence.
Client-Centered Mindset: Train all employees, especially those in client-facing roles, to actively seek, welcome, and value feedback.
Safe and Easy Channels: Ensure clients can provide honest feedback without fear of negative repercussions.2. Feedback Collection Methods
Purpose: Use a variety of channels to gather diverse and representative client insights.
A. Formal ChannelsSurveys: Conduct post-project, quarterly, or annual satisfaction surveys. Include both quantitative scales (e.g., 1–10 ratings) and qualitative open-ended questions.
Net Promoter Score (NPS): Measure client loyalty by asking how likely they are to recommend SayPro.
Client Interviews: Hold structured interviews with key stakeholders to discuss their experiences, concerns, and expectations in depth.
B. Informal ChannelsTouchpoint Feedback: Capture spontaneous feedback during emails, meetings, or support interactions.
Social Listening: Monitor online mentions, reviews, and social media comments to gather unfiltered client opinions.
C. Real-Time ToolsFeedback Widgets: Embed feedback forms on the website or client portal for quick comments.
Live Chat Surveys: Use chat pop-ups to collect quick impressions during or after support sessions.3. Feedback Logging and Organization
Purpose: Systematically store and categorize feedback for easy analysis and tracking.
Centralized CRM or Feedback System: Use a customer relationship management (CRM) system to record and track all feedback by client, project, category, and status.
Categorization: Tag feedback by theme (e.g., pricing, communication, delivery speed, support) to identify trends.
Urgency & Impact Matrix: Classify feedback by urgency and potential impact on client satisfaction and operations.4. Analysis and Insight Generation
Purpose: Translate raw feedback into actionable insights that inform decisions and improvements.
Quantitative Analysis: Calculate averages, satisfaction scores, and NPS to benchmark performance.
Qualitative Analysis: Use thematic coding to identify common concerns, suggestions, or areas of praise across clients.
Root Cause Analysis: For recurring issues or negative feedback, investigate underlying causes using methods such as the “5 Whys” or fishbone diagrams.5. Action Planning and Implementation
Purpose: Address feedback through clear, accountable action plans.
Feedback Response Team: Form a cross-functional team to review feedback regularly and develop responses.
Action Plans: Create detailed action items for critical feedback, including responsible team members, deadlines, and success metrics.
Quick Wins vs. Long-Term Projects: Differentiate between minor fixes that can be implemented quickly and larger strategic changes requiring planning and investment.6. Closing the Loop with Clients
Purpose: Demonstrate that client feedback is heard, valued, and acted upon.
Acknowledgment: Thank clients for their feedback, whether positive or critical.
Progress Updates: Inform clients of changes made based on their input.
Feedback Follow-Up: After implementing changes, reach out to clients to see if their concerns have been resolved or improvements noticed.7. Internal Learning and Continuous Improvement
Purpose: Use feedback to foster learning and optimize internal processes.
Team Briefings: Share client feedback and lessons learned in internal meetings to build awareness and drive improvement.
Performance Reviews: Incorporate feedback results into individual or team performance evaluations.
Service Refinement: Use feedback data to refine offerings, update documentation, improve workflows, or retrain teams.8. Reporting and Trend Monitoring
Purpose: Track long-term progress and strategic insights over time.
Monthly/Quarterly Reports: Summarize key feedback metrics, trends, and actions taken.
Dashboards: Use visual dashboards to show satisfaction trends, issue resolution times, and most-commented service areas.
Benchmarking: Compare current feedback metrics to historical data and industry standards to measure improvement.9. Escalation and Risk Management
Purpose: Manage negative feedback proactively to prevent client loss or reputational damage.
Escalation Protocols: Define a clear process for escalating serious complaints to senior management.
Crisis Management: Prepare communication templates and response strategies for handling urgent or public-facing negative feedback.
Retention Efforts: Implement recovery strategies for at-risk clients, such as offering tailored support, compensation, or leadership involvement.10. Celebrating Positive Feedback
Purpose: Reinforce excellence and motivation through recognition.
Client Testimonials: With consent, use positive feedback for case studies, marketing, and testimonials.
Staff Recognition: Highlight team members or departments praised in client feedback.
Public Sharing: Share positive stories or feedback on newsletters, websites, or social media to build brand trust.Conclusion
The integration of client feedback into SayPro’s operations is a vital part of ensuring that the organization evolves in alignment with client expectations. By collecting, analyzing, and acting on feedback in a structured and timely manner, SayPro demonstrates its commitment to service excellence, responsiveness, and client partnership.
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SayPro Website Content Management: Regularly update and maintain content on the SayPro website to ensure accuracy and relevance
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SayPro Website Content Management: Regularly Update and Maintain Content to Ensure Accuracy and Relevance
Objective
To ensure that all content on the SayPro website is current, accurate, relevant, and aligned with the brand’s messaging and objectives. Effective website content management enhances user experience, supports marketing goals, improves SEO performance, and strengthens SayPro’s credibility and digital presence.1. Content Governance and Strategy
Purpose: Establish clear ownership, standards, and workflows for content management.Content Ownership: Assign designated team members or departments to be responsible for specific website sections (e.g., services, news, blog, careers).
Editorial Guidelines: Maintain a style guide covering tone of voice, grammar, branding, formatting, and SEO best practices.
Content Calendar: Create and maintain a content calendar to schedule updates, new posts, seasonal promotions, and key campaigns.2. Routine Content Audits
Purpose: Identify outdated or inaccurate content and ensure consistent quality across all pages.Monthly Reviews: Conduct monthly content reviews to identify pages needing updates or removal.
Broken Links & Redirects: Use tools to identify and fix broken links, outdated redirects, or non-functioning pages.
Content Relevance Check: Remove or revise information that is outdated, irrelevant, or inconsistent with current services or messaging.3. Content Creation and Updates
Purpose: Keep the website fresh, informative, and engaging for all stakeholders.Service Pages: Regularly update descriptions of SayPro services to reflect current offerings, methodologies, pricing, and outcomes.
News and Announcements: Post timely updates on company achievements, new partnerships, or industry developments.
Blog and Insights Section: Publish high-quality articles on trends, case studies, and thought leadership to establish expertise and drive SEO.
Multimedia Updates: Refresh images, videos, and downloadable assets to maintain a modern and professional look.4. SEO and Performance Optimization
Purpose: Maximize discoverability and user engagement through strategic content placement and optimization.Keyword Optimization: Ensure key pages are optimized for relevant search terms aligned with SayPro’s services and target audience.
Meta Tags & Descriptions: Regularly update meta titles, descriptions, and alt text for accessibility and search engine visibility.
Page Speed and Mobile Optimization: Review and optimize content formats and layouts to improve loading time and mobile responsiveness.5. User Experience (UX) and Navigation Improvements
Purpose: Enhance usability and visitor satisfaction.Clear Navigation Structure: Ensure the menu and site structure reflect the most up-to-date content and make navigation intuitive.
Content Layout Review: Apply best practices for readability including headings, bullet points, white space, and CTAs (calls to action).
Feedback Integration: Allow users to report issues or suggest improvements directly from website pages, and incorporate that feedback into updates.6. Compliance and Accuracy
Purpose: Ensure all web content complies with legal, regulatory, and ethical standards.Data Accuracy: Verify that all facts, statistics, and references are sourced, current, and correctly cited.
Privacy and Policy Pages: Keep terms and conditions, privacy policy, and cookie notices updated in line with data protection laws.
Accessibility Compliance: Regularly audit for WCAG (Web Content Accessibility Guidelines) compliance to accommodate all users.7. Cross-Team Collaboration
Purpose: Leverage insights and input from across SayPro to enhance content quality and alignment.Marketing Team Coordination: Align content updates with marketing campaigns, product launches, and social media initiatives.
Client Services Feedback: Incorporate common client questions or needs into FAQs, support content, and service descriptions.
HR and Recruitment: Ensure job postings and career information reflect current openings and company culture.8. Content Management System (CMS) Usage
Purpose: Maintain technical consistency and reduce publishing errors.CMS Access Control: Define user roles and permissions within the CMS to control who can edit, approve, and publish content.
Content Templates: Use standardized templates to maintain consistency in page layout and design.
Version Control: Track changes and maintain backups of all content to prevent data loss or unauthorized edits.9. Performance Monitoring and Reporting
Purpose: Continuously improve website content based on real user data.Analytics Tools: Monitor page views, bounce rates, session durations, and conversion rates through Google Analytics or equivalent.
Heatmaps and User Behavior Tools: Use tools like Hotjar or Crazy Egg to understand how users interact with content and identify areas for improvement.
Content Performance Reports: Generate and review monthly reports to evaluate the effectiveness of content updates and guide future strategies.10. Emergency Updates and Crisis Response
Purpose: Respond quickly to urgent situations or inaccuracies that could affect SayPro’s reputation or legal standing.Rapid Response Protocol: Set a protocol for quickly publishing time-sensitive information such as press statements, service interruptions, or public notices.
Real-Time Monitoring: Use alerts and dashboards to monitor for sudden changes in traffic or user behavior that may indicate a content issue.Conclusion
Ongoing, strategic content management of the SayPro website is essential to maintaining the company’s digital integrity and relevance. By investing in regular updates, quality control, and user-focused enhancements, SayPro ensures its website remains a trusted, authoritative, and engaging platform for clients, partners, and stakeholders. -
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SayPro Client Interaction: Engage with clients to gather feedback and ensure their needs are met.
Certainly! Here’s a detailed write-up for SayPro Client Interaction: Engage with clients to gather feedback and ensure their needs are met—suitable for use in operational guidelines, training manuals, or quality assurance documentation:
SayPro Client Interaction: Engage with Clients to Gather Feedback and Ensure Their Needs Are Met
Objective
To establish and maintain positive relationships with clients by consistently engaging them, collecting meaningful feedback, and acting on insights to ensure their expectations and needs are not only met but exceeded.
1. Initial Client Engagement
Purpose: Build rapport and set the foundation for open communication.
Welcome Onboarding Sessions: Initiate a structured welcome process for new clients, including an introduction to SayPro’s services, team contacts, communication channels, and support resources.
Needs Assessment: Conduct a comprehensive needs analysis through interviews, questionnaires, or workshops to understand client goals, pain points, and expectations.
Set Clear Expectations: Define deliverables, timelines, responsibilities, and escalation procedures from the start.2. Ongoing Communication
Purpose: Maintain consistent and open communication to monitor satisfaction and ensure alignment.
Scheduled Check-Ins: Hold regular meetings (weekly, biweekly, or monthly) depending on the service engagement level to review progress, address concerns, and adjust service delivery if needed.
Communication Channels: Use preferred client platforms (email, Slack, Teams, phone) for efficient communication, while keeping a record of interactions for transparency and accountability.
Client Portal Updates: Provide access to a digital portal (if available) for real-time updates, tracking deliverables, and reviewing historical records.3. Feedback Collection Mechanisms
Purpose: Capture client opinions, concerns, and suggestions for service improvement.
Surveys and Feedback Forms: Send short, focused surveys after major project milestones or service delivery periods.
Net Promoter Score (NPS): Use this metric to measure client loyalty and likelihood of recommending SayPro to others.
Client Interviews and Debriefs: Conduct semi-structured interviews with key stakeholders to gather qualitative insights.
Suggestion Boxes or Open Feedback Channels: Provide an ongoing way for clients to share feedback at their convenience.4. Feedback Analysis and Action
Purpose: Turn feedback into actionable steps to improve client satisfaction and service quality.
Categorize and Prioritize Feedback: Sort client input into themes (e.g., service delivery, communication, responsiveness) and assess urgency and impact.
Internal Review Meetings: Hold periodic internal sessions to discuss feedback and propose changes or enhancements to processes and services.
Response Strategy: Acknowledge feedback promptly, communicate planned actions, and update clients on progress or resolution timelines.5. Continuous Improvement
Purpose: Demonstrate SayPro’s commitment to excellence and client-centered service.
Track Client Satisfaction Trends: Monitor satisfaction over time using data dashboards or reports to identify patterns and adjust proactively.
Client Advisory Panels: Invite long-term or key clients to participate in advisory groups to co-create service improvements.
Training and Development: Equip staff with training on active listening, customer service excellence, and handling feedback constructively.6. Escalation and Resolution Management
Purpose: Address any unresolved concerns efficiently and professionally.
Clear Escalation Pathways: Define and communicate a structured process for escalating unresolved issues.
Designated Relationship Managers: Assign client success managers or account leads responsible for high-touch service and conflict resolution.
Follow-Up: After resolution, follow up with the client to confirm satisfaction and prevent recurrence.7. Celebrating Success and Loyalty
Purpose: Recognize and reinforce positive client relationships.
Client Appreciation Initiatives: Host client appreciation events, send thank-you notes, or offer loyalty incentives.
Case Studies and Testimonials: With permission, highlight successful client stories to promote both the client and SayPro’s impact.
Client Retention Strategy: Regularly assess satisfaction and engagement levels to inform renewal discussions and long-term partnership planning.Conclusion
Effective client interaction is at the heart of SayPro’s value delivery. By proactively engaging clients, listening to their voices, and evolving based on their feedback, SayPro ensures its services remain relevant, high-quality, and client-focused—cementing long-term trust and partnership.
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SayPro Reporting: Provide regular updates on progress, challenges, and achievements.
Certainly! Below is a detailed write-up for the role/responsibility titled:
SayPro Reporting: Provide Regular Updates on Progress, Challenges, and Achievements
Objective:
To ensure transparency, accountability, and effective communication across the organization and with stakeholders by delivering structured, consistent, and insightful reports on SayPro projects, initiatives, and operational activities.
Overview
At SayPro, reporting is a vital component of project management and organizational effectiveness. Regular reporting enables project leads, managers, donors, and community partners to stay informed about ongoing activities, resource utilization, project milestones, and community impact. The reporting function also helps identify risks, capture lessons learned, and highlight key achievements that contribute to SayPro’s strategic goals.
This process spans internal updates, donor and partner reports, operational dashboards, and public-facing summaries.
Key Reporting Activities
1. Weekly and Monthly Progress Reports
Compiled comprehensive progress reports for key SayPro projects (e.g., Diepsloot Youth Meals Project, Digital Literacy Bootcamps, Women in Leadership programs).
Each report includes:Activities completed during the period
Quantitative data (e.g., number of participants, meals distributed, workshops held)
Resource utilization and budget alignment
Timeline comparison: planned vs. actual
Team involvement and coordination notes2. Challenges and Risk Reporting
Identified project-specific or cross-cutting challenges such as:
Supply delays
Low participant turnout
Infrastructure and technical issues
Escalated high-priority concerns to relevant departments (e.g., IT, Procurement, Programs) for resolution.
Documented contingency actions taken and their effectiveness.
Monitored recurring issues and recommended long-term process improvements.3. Achievement Highlights
Captured and documented milestones and success stories, such as:
Surpassing project targets (e.g., reaching 1,500 youth with digital training in under two months)
Successful community engagement events
Recognition received (e.g., media mentions, partner endorsements)
Shared achievements in internal newsletters, donor briefings, and platform updates to boost morale and demonstrate impact.4. Stakeholder and Donor Reporting
Developed tailored reports for external stakeholders, including funders, government bodies, and NGOs.
Ensured compliance with donor-specific templates, deadlines, and data requirements.
Integrated visuals (graphs, charts, infographics) for greater clarity and engagement.
Included narratives, testimonies, and impact stories to humanize quantitative data.5. Dashboard and Platform Updates
Regularly updated SayPro’s internal dashboards and web reporting pages with key metrics.
Published public-facing updates to increase transparency and community trust.
Ensured that data on the platform aligns with field reports and financial records.6. Real-Time and Ad-Hoc Reporting
Responded to urgent information requests from senior management or partners.
Produced flash reports for site visits, project launches, or crisis situations (e.g., unexpected program suspension due to protest or bad weather).Reporting Tools and Systems Used
Project Management Platforms: Asana, Trello, MS Teams
Data Collection Tools: Google Forms, KoboToolbox, Excel
Design and Visualization: Canva, MS PowerPoint, Google Data Studio
Documentation: MS Word, Google Docs, PDF TemplatesImpact of Reporting
Increased accountability at all project levels.
Informed decision-making by senior leadership and partners.
Improved resource planning through data-backed insights.
Enhanced transparency for public trust and donor retention.
Greater team alignment through shared understanding of goals, progress, and issues.Challenges in the Reporting Process
Data delays or inconsistencies from field teams due to network issues or manual entry.
Staff capacity constraints during peak reporting periods.
Varying reporting requirements across partners requiring customized formats.
Difficulty integrating narrative and statistical data into a cohesive story.Recommendations for Strengthening Reporting
1. Automate data entry through mobile forms to reduce time and errors.
2. Create a central reporting calendar to manage timelines and reduce overlap.
3. Develop standardized templates for internal and external use.
4. Train staff on reporting best practices and data visualization.
5. Incorporate real-time dashboards for program leads and donors.Conclusion
Reporting is more than a compliance task at SayPro—it is a strategic function that shapes the organization’s direction, reputation, and growth. By providing regular updates on progress, surfacing challenges early, and celebrating achievements, SayPro ensures all stakeholders remain informed, engaged, and aligned in its mission to empower communities and youth across Africa.
Let me know if you’d like this formatted as a presentation, executive summary, or integrated into a monthly organizational report.
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SayProCMR write SayPro National Tile Day Celebration Event Speech by SayPro Royal Committee.
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SayPro Collaboration: Work closely with cross-functional teams to ensure seamless operations.
Key Activities and Interactions
1. Weekly Cross-Departmental Coordination Meetings
Scheduled and participated in weekly sync-ups with Programs, Finance, and M\&E teams.
Discussed updates on ongoing youth and community projects (e.g., Diepsloot Meals Project).
Identified resource needs, potential bottlenecks, and areas requiring support or intervention.
Tracked action items and shared meeting notes on the SayPro internal project management system (e.g., Asana, Trello, or Microsoft Teams).2. Joint Planning and Resource Sharing
Worked with the Finance Team to align budget forecasts with on-ground project requirements (e.g., meal costs, transport, staff stipends).
Coordinated with the Procurement Team to ensure timely delivery of food supplies and equipment.
Collaborated with HR to schedule volunteers and assign appropriate personnel to each site, ensuring capacity matched service demands.3. Digital and IT Alignment
Partnered with the IT and Platform Management Team to update web sections with real-time reports, images, and stakeholder engagement features.
Raised and tracked technical issues related to SayPro’s digital tools, ensuring quick resolution to avoid service disruption.
Participated in training on new features or platform upgrades, and shared insights with non-technical staff.4. Monitoring and Evaluation Support
Worked closely with the M\&E Team to collect, verify, and report accurate data.
Ensured alignment between on-the-ground activity logs and data uploaded to SayPro’s impact dashboard.
Collaborated on indicator tracking to ensure project KPIs were being met (e.g., number of meals served, youth participation rates).5. Communications and Storytelling
Liaised with the Marketing and Communications Team to provide real-time updates, success stories, and visual content from field operations.
Supported social media scheduling and drafting of press releases tied to major project milestones.
Helped draft community newsletters and reports for donor communication.Results and Impact
Improved project delivery timelines by aligning teams on shared objectives and removing blockers quickly.
Enhanced program visibility and documentation through better content coordination.
Reduced duplication of effort and resource wastage by sharing tools, data, and calendars across teams.
Boosted staff morale and ownership through clear roles and open communication.Challenges Encountered
Occasional delays in information flow between field and support teams due to network or reporting lags.
Competing priorities among departments sometimes led to task reprioritization and reallocation of resources.
Need for improved central tracking of cross-functional dependencies in larger, multi-phase projects.Recommendations for Enhanced Collaboration
1. Introduce centralized project dashboards for real-time visibility of all team contributions and progress.
2. Formalize cross-departmental task forces for recurring initiatives (e.g., nutrition programs, youth mentorship).
3. Develop shared SOPs (Standard Operating Procedures) for frequent cross-functional activities.
4. Implement monthly all-hands check-ins to improve organization-wide alignment.Conclusion
Collaboration at SayPro is not just a process—it’s a culture. Working across functional boundaries ensures that our mission-driven programs are delivered efficiently, accurately, and with maximum impact. Through continuous communication and cooperation, SayPro continues to build a high-performing, integrated team committed to youth empowerment and community development.
Let me know if you’d like a visual version of this for a presentation or team communication template.
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SayPro Platform Management: Oversee and manage specific sections of the SayPro website.
SayPro Platform Management: Oversight and Management of Specific Sections – June 06 Report
Report Title:
Monthly SayPro Diepsloot Youth Project Meals Report and Meeting – SCDR
Report Date:
01 June – 06 June 2025
Platform Section:
SayPro Diepsloot Youth Project – Meals and Community Development Reporting (SCDR)
Website Section Managed:
Community Projects > Youth Projects > Diepsloot > Meals & Nutrition ReportsObjective of the Management Activity
To effectively manage, update, and maintain the relevant section of the SayPro platform associated with the Diepsloot Youth Project, ensuring accurate reporting, transparency, and timely publication of data related to the meals program, as well as supporting documentation from associated community development review (SCDR) meetings.
Key Tasks Performed
1Data Collection & Verification
Received the meals data from field officers operating in Diepsloot for the period 01–06 June.
Cross-checked submitted data with physical attendance logs and meal distribution lists.
Validated nutritional content and compliance with SayPro’s youth nutrition standards.2Content Drafting & Upload
Created a structured draft report titled “June 01–06 Diepsloot Youth Meals Report.”
Included the following:Number of meals served daily
Number of beneficiaries (segmented by age/gender)
Menu/nutritional breakdown
Volunteer/staff involvement
Issues encountered (e.g., food shortages, transport delays)
Uploaded all supporting documents (photographs, scanned attendance sheets, supply delivery receipts).3SCDR Meeting Summary Integration
Collected minutes and key action points from the Diepsloot SCDR meeting held on 06 June.
Summarized the discussion points, including:Feedback from youth beneficiaries
Recommendations from community stakeholders
Challenges raised and proposed solutions
Upcoming project timelines and responsibilities
Linked this summary within the same web section for easy stakeholder access.4Platform Presentation & Accessibility
Ensured mobile and desktop responsiveness for the newly uploaded report.
Hyperlinked key sections (e.g., “June Meals Summary,” “Volunteer Log”) for intuitive navigation.
Tagged relevant posts using SayPro’s internal CMS taxonomy system (e.g., “YouthMeals,” “Diepsloot2025”).5Feedback and Audit Compliance
Enabled comment and feedback function on the report page to allow internal teams and stakeholders to engage.
Marked the section for internal audit review in line with SayPro’s monthly compliance schedule.Outcome & Impact
Enhanced visibility and accountability of the SayPro Diepsloot Youth Meals program.
Strengthened documentation pipeline between field teams and SayPro’s central digital platform.
Fostered greater transparency with donors and stakeholders through timely public reporting.
Improved user experience for platform visitors accessing Diepsloot project updates.Recommendations for Next Reporting Cycle
1Integrate Infographics for meal statistics to improve engagement.
2Include beneficiary testimonials (video/audio snippets).
3Automate data input forms for field teams to reduce manual entry time.
4Develop a dashboard view summarizing monthly meals across all youth sites.If you need this tailored for a formal internal report or board meeting, I can format it accordingly (e.g., PDF layout, slide format, or platform task log style). Let me know!